Cancellation / Private Policy
1. Individual reservation (up to maximum 5 rooms)
If you booked 5 rooms or less, you can cancel your reservation as follows:
|Up to 3 days before arrival:||cancellation free of charge|
|Less than 3 days before arrival:||We charge 100% of the room rate for the whole stay except we can resell the room. This also applies if you modify your reservation after your arrival!|
2. Group- and convention reservations (6 rooms and more)
When you booked at least 6 rooms, the following policy applies:
|Up to 60 days before arrival:||Cancellation free of charge as long we also hold your provisional reservation. Then we transform your provisional reservation automatically in a definitive reservation, subject to the cancellation policy.|
|Up to 30 days before arrival:||We charge 50% of the room rate for the whole stay except we can resell the room.|
|Less than 30 days before arrival:||We charge 100% of the room rate for the whole stay except we can resell the room. This also applies if you modify your reservation after your arrival!|
If you shorten the stay by groups, this cancellation and the corresponding deadlines are exactly the same as for a complete cancellation of the reservation, i.e. we charge all the rooms that we could not resell.
We reserve the right to charge a prepayment of 50% of the calculated total from a contract value of more than CHF 2000.00. Receipt of up to 30 days before arrival.
The parties mutually agree to comply with all relevant legal provisions concerning data protection and security. You can read the full german version here.